What to do if You Want to Complain About Financial Advice Provided by Synstrat Management

Synstrat Management Pty Ltd is the group company which provides financial advice and is the holder of an Australian Financial Services License (AFSL). Synstrat Management Pty Ltd is committed to the resolution of any concerns you may have in regard to the financial and investment services we offer.  If you have a complaint about any advice provided by Synstrat Management then:

1) In the first instance contact us and advise us of your concerns (03 9843 7777). We will endeavour to resolve the issue.

2) If your concern is not resolved to your satisfaction please advise us in writing and we will endeavour to rectify it quickly and fairly.

3) If your concern is not resolved within 45 days of lodgement, or you are not satisfied with our solution, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.  AFCA provides fair and independent financial services complaint resolution that is free to consumers:

Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

The Australian Securities and Investment Commission (ASIC) also has a free call information line (1300 300 630) which you may use to obtain information about your rights.




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