Synstrat Management Pty Ltd is the group company which provides financial advice and is the holder of an Australian Financial Services License (AFSL). Synstrat Management Pty Ltd is committed to the resolution of any concerns you may have in regards to the advice and services we offer.
If you are not satisfied with the services provided by Synstrat Management then we encourage you to contact us. Please call us, send us an email or put your complaint in writing to our office. You can direct your complaint to either your financial adviser or to our general manager.
We aim to resolve any complaints immediately. Where this is not possible, we will acknowledge the receipt of your complaint within 48 hours. We will then explain our process to resolve your complaint and tell you who will handle your complaint.
If your concern is not resolved within 30 days of lodgement, or you are not satisfied with our solution, you can lodge your complaint with the Australian Financial Complaints Authority via the following methods;
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
The Australian Securities and Investment Commission (ASIC) also has a free call information line (1300 300 630) which you may use to obtain information about your rights.